Start, Cancel or Temporarily Stop Service
Starting Services: Moving In
If you need to set up utilities and services, please complete the Utility Service Application and indicate "move in." This online application is used to set up the billing account and provides checkpoints to detect the warning signs of identity theft. This application also allows residents to sign up for emailed billing statements and to set up recurring, automatic bank account payments.
We recommend saving a copy of the completed Utility Service Application to your computer before submitting it.
Canceling Services: Moving Out
To stop services please complete the Utility Service Move Out Application and select "move out." You will need to provide your forwarding address, closing date or moving date, and the new property owner's name if selling a property.
If you do not complete this step, the bill will remain in your name and be your responsibility to pay.
Temporarily Stopping Service
If you wish to temporarily stop your utility and services due to an extended time away from home, you must adhere to the following guidelines:
- Resident must be away from the residence for a minimum of three months
- Resident must submit a Temporary Suspension of Utility Service Form (PDF) or Temporary Suspension of Utility Service Form (online).
- Water must be shut off by Public Works at the curb stop in order to stop charges.
No utility and service charges will be billed during months when water is shut off for the entire month. Utilities and services will be charged during months of shut off or turn on and will not be prorated; a minimum base charge of $30 will be applied.
If you would like your monthly bill emailed to you instead of mailed, please email us and provide your preferred email address along with your service address.